Refund and Returns Policy

Hayanoora, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we handle shipping times, fees, locations, and responsibilities.

1. Processing Time

– All orders are processed within 1-3 business days after payment confirmation.

– Orders are not shipped on weekends or public holidays.

– If we experience a high volume of orders or any delays, we will contact you via email.

2. Shipping Locations

We currently ship to:

– Czech Republic

– European Union countries (selected destinations)

Please contact us before placing an order if your country is not listed.

3. Shipping Rates & Free Delivery

– Shipping costs are calculated at checkout based on destination and package weight.

– Free shipping is available on orders over 115 EUR.

4. Estimated Delivery Times

– Czech Republic: 2-5 business days

– Other EU countries: 4-10 business days Please note that delivery times are estimates and may vary based on location, customs, or seasonal demand.

5. Order Tracking

– Once your order is shipped, you will receive an email with a tracking number and link to follow the status of your package.

6. Lost or Damaged Shipments

– Hayanoora is not responsible for lost or damaged packages caused by the courier or incorrect address input.

– If your package is marked as delivered but you did not receive it, please contact your local courier first. Then reach out to us at hayanoora.brand@gmail.com for further assistance.

7. Customs, Duties, and Taxes

– Hayanoora is not responsible for any customs fees, duties, or taxes applied to your shipment.

– These charges are the responsibility of the customer and may vary by country.

8. Returns & Exchanges

Please refer to our Terms and Refund Policy for details on returns, exchanges, and refund procedures.

9. Contact Us

For any shipping-related questions or concerns, feel free to reach out:
Email: hayanoora.brand@gmail.com
Phone: +420 770 668 564